APHC Client Satisfaction Survey

1. Which Directorate and Division provided the product or service? (See survey invitation email for instructions)

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Directorate
Division

2. Select the type of product or service received: (See invitation email for instructions)

3. Please rate your Overall Satisfaction with the product/service you received.

	Low 1	2	3	4	5	6	7	8	9	High 10
Overall Satisfaction	Overall Satisfaction Low 1	Overall Satisfaction 2	Overall Satisfaction 3	Overall Satisfaction 4	Overall Satisfaction 5	Overall Satisfaction 6	Overall Satisfaction 7	Overall Satisfaction 8	Overall Satisfaction 9	Overall Satisfaction High 10

4. Please rate the product or service you received on each of the attributes listed below.

	Low 1	2	3	4	5	6	7	8	9	High 10	N/A
Monetary Value (cost appropriate)	Monetary Value (cost appropriate) Low 1	Monetary Value (cost appropriate) 2	Monetary Value (cost appropriate) 3	Monetary Value (cost appropriate) 4	Monetary Value (cost appropriate) 5	Monetary Value (cost appropriate) 6	Monetary Value (cost appropriate) 7	Monetary Value (cost appropriate) 8	Monetary Value (cost appropriate) 9	Monetary Value (cost appropriate) High 10	Monetary Value (cost appropriate) N/A
Readability / Administrative Quality (ability to apply output)	Readability / Administrative Quality (ability to apply output) Low 1	Readability / Administrative Quality (ability to apply output) 2	Readability / Administrative Quality (ability to apply output) 3	Readability / Administrative Quality (ability to apply output) 4	Readability / Administrative Quality (ability to apply output) 5	Readability / Administrative Quality (ability to apply output) 6	Readability / Administrative Quality (ability to apply output) 7	Readability / Administrative Quality (ability to apply output) 8	Readability / Administrative Quality (ability to apply output) 9	Readability / Administrative Quality (ability to apply output) High 10	Readability / Administrative Quality (ability to apply output) N/A
Technical Quality (met mission needs and specifications)	Technical Quality (met mission needs and specifications) Low 1	Technical Quality (met mission needs and specifications) 2	Technical Quality (met mission needs and specifications) 3	Technical Quality (met mission needs and specifications) 4	Technical Quality (met mission needs and specifications) 5	Technical Quality (met mission needs and specifications) 6	Technical Quality (met mission needs and specifications) 7	Technical Quality (met mission needs and specifications) 8	Technical Quality (met mission needs and specifications) 9	Technical Quality (met mission needs and specifications) High 10	Technical Quality (met mission needs and specifications) N/A
Timeliness in Delivery of Products/Services	Timeliness in Delivery of Products/Services Low 1	Timeliness in Delivery of Products/Services 2	Timeliness in Delivery of Products/Services 3	Timeliness in Delivery of Products/Services 4	Timeliness in Delivery of Products/Services 5	Timeliness in Delivery of Products/Services 6	Timeliness in Delivery of Products/Services 7	Timeliness in Delivery of Products/Services 8	Timeliness in Delivery of Products/Services 9	Timeliness in Delivery of Products/Services High 10	Timeliness in Delivery of Products/Services N/A
Timeliness in Response to Request for Service	Timeliness in Response to Request for Service Low 1	Timeliness in Response to Request for Service 2	Timeliness in Response to Request for Service 3	Timeliness in Response to Request for Service 4	Timeliness in Response to Request for Service 5	Timeliness in Response to Request for Service 6	Timeliness in Response to Request for Service 7	Timeliness in Response to Request for Service 8	Timeliness in Response to Request for Service 9	Timeliness in Response to Request for Service High 10	Timeliness in Response to Request for Service N/A
Staff Performance	Staff Performance Low 1	Staff Performance 2	Staff Performance 3	Staff Performance 4	Staff Performance 5	Staff Performance 6	Staff Performance 7	Staff Performance 8	Staff Performance 9	Staff Performance High 10	Staff Performance N/A